A large retailer needed to migrate over 2 million employees to new roles in an internal migration. Tools needs was a questionaire for workers and a dashboard that serves 3 phases of migration for all employees
For about two years prior to my team starting, Kurt Salmon’s Business Consulting team were working on a re-organization and migration of all roles for the company. This was a lot of strategy work and refactors and formula.
The main focus is to introduce a phased system that would give all employees a more unified role. Other goals were strategically based on providing sole front area employees vs back end employees to improve the store’s customer experience.
Was to create three tools:
Focused on Ikea’s overall brand and style. It leverages more flat styles of user interfaces.
For more visual esthetics, our team utilized images and more interactive elements in the questionnaire to make the process that all roles had to do welcoming and inviting. Our major concern was that users would be nervous that they could lose their role (which there were fail safes throughout the dashboard tool to ensure this didn’t happen.)
Development and execution of migration worked well
It successfully migrated over 2 million roles to more unified roles. Customer service has noticable improved instore in addition